The SmartWORKS NGX is an all-in-one recording resource for logging behind a PBX. The NGX offers passive tapping and conversation recording feature without interrupting service. Additionally, every key pressed, call taken, and telephone action performed by an agent is automatically decoded and sent to the recording application. A powerful set of features, combined with PBX integration, makes the NGX a true single slot solution for call logging application providers. NGX is offered in 8, 16, and 24 port versions.
Designed for analog networks, the SmartWORKS LD has both passive and terminate network interface capabilities. Featuring programmable voltage thresholds and loop reversal detection, the SmartWORKS LD is easily configured to accommodate variations across analog networks. This product is offered in 4, 8, 16 and 24 port versions, suitable for small to large offices and call centers.
The SmartWORKS DP sets the standard for passive tapping of T1/E1 trunks in high-density environments. The SmartWORKS DP is a reliable tool used globally by many of the world’s largest call logging application providers. Operating between a central office and PBX, the SmartWORKS DP records both sides of a call without interrupting service. Each board can process up to 60 channels, with a maximum of 512 channels per host. Service is never interrupted even if the SmartWORKS DP-equipped PC is shut down.